Terms of service

Introduction:

The website operated under R&R (hereinafter referred to as “R&R”, “we”, “us”, or “our”), with its registered operations in India, is an online platform through which we offer original menswear products, including, but not limited to, couture garments, clothing, and accessories designed and crafted exclusively by R&R.

By accessing or using this website, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, Payment Terms, and any other policies that may be introduced or updated by R&R from time to time.

Acceptance of Terms:

These Terms come into effect immediately upon access to the website. Use of this website is permitted only to individuals who are legally capable of entering into binding contracts under the laws of India. Persons deemed incompetent to contract under the Indian Contract Act, 1872 — including minors (under 18 years of age) and undischarged insolvents — are not permitted to use the website or place orders.

Access to the website may be restricted or terminated at our discretion without notice. By using this website through any device, including mobile or tablet, you confirm that you have read, understood, and accepted these Terms and associated policies in their entirety.

For any questions, feedback, or concerns regarding these Terms, you may contact us at:
info@rahulandrohitofficial.com

Product Availability & Delivery:

All R&R products are made to order. As each piece is customized or crafted specifically for the customer, delivery timelines may vary depending on design complexity, fabric availability, and finishing requirements. Estimated delivery timelines are provided for reference and are not guaranteed.

User Account Responsibility:

You acknowledge that access to and use of this website is at your own risk. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. R&R shall not be liable for any loss arising from unauthorized use of your account.

Pricing Accuracy:

We make every effort to ensure that product descriptions, specifications, and pricing displayed on the website are accurate. However, errors may occur. In the event of an incorrect price or description, R&R reserves the right to cancel or correct the order at its discretion. If payment has already been made, the applicable resolution will be communicated to the customer.
Unless stated otherwise, prices displayed are exclusive of applicable taxes.

Taxes & Duties:

For international orders, customers are solely responsible for any customs duties, import taxes, or charges levied by the destination country. Such charges are not included in the product or shipping cost and must be borne by the customer.

Payments:

Payments on the website may be made using accepted debit cards, credit cards, or other supported payment gateways. All transactions are secured using industry-standard encryption. R&R does not store card or payment details. Orders are processed only after successful payment authorization.

Intellectual Property Rights:

All content available on the R&R website — including images, text, graphics, logos, videos, and designs — is the exclusive property of R&R or its licensors and is protected under applicable intellectual property laws.

Website content may be used only for personal, non-commercial purposes. Any reproduction, modification, distribution, or commercial exploitation without prior written consent from R&R is strictly prohibited.

Product Representation:

While we strive to display products as accurately as possible, actual colors, textures, and finishes may vary slightly due to screen settings, lighting, or handcrafted processes. Such variations do not constitute a defect.

Limitation of Liability:

R&R’s liability, if any, arising from the use of the website or purchase of products shall be limited strictly to the value of the product purchased. We shall not be liable for any indirect, incidental, consequential, or punitive damages.

Website Availability:

Access to the website may occasionally be restricted due to maintenance, system upgrades, technical issues, or circumstances beyond our control. R&R shall not be liable for any loss arising from the temporary unavailability of the website.

User Obligations

By using the website, you agree not to:

Violate any applicable Indian laws or these Terms

Use the website for commercial or resale purposes

Misrepresent affiliation with R&R

Upload or transmit harmful, offensive, unlawful, or infringing content

Attempt unauthorized access or disrupt website functionality

Use bots, automated tools, or data-scraping mechanisms

Infringe intellectual property or proprietary rights

Upload malware, viruses, or harmful code

R&R reserves the right to take legal action against violations.

Cancellation Policy
No Cancellation Policy

All orders placed with R&R are final. As our products are made to order, no cancellations are permitted for domestic or international orders once an order has been confirmed.

Return & Refund Policy:

All R&R garments are custom-made and personalized. Due to the bespoke nature of our creations:

No returns, refunds, exchanges, or cancellations are permitted

All sales are final once production has commenced

Customers are advised to carefully review measurements, fabric choices, and design specifications prior to order confirmation. This policy applies to both domestic and international orders.
(Refer to our Return & Refund Policy page for complete details.)

Governing Law:

These Terms & Conditions and all related policies shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the Indian courts.